No Surprise Guarantee Terms & Conditions

With our No Surprise Guarantee, we help give you confidence no matter how you file. Whether we prepare your taxes for you (Assisted Clients) or you do your own taxes with our DIY online/software tax preparation products (DIY Clients), you can always count on four key benefits:

Upfront transparent pricing

For Assisted Clients, you’ll always know the price before we begin your tax prep. DIY Clients can check out the list price for the selected H&R Block Online or software product, and Price Preview will help Online product users understand in advance how and why their price changes during the process.

Transparent process

If you’re in an H&R Block office, you can follow along on your own screen during your tax prep. If doing your own, you’ll receive real-time insight into your estimated refund or balance due as you go.

Free audit assistance

If you receive a tax notice, we'll review it with you. We’ll then help you understand the position taken by the IRS, and explain your options for how to respond.

Free Mid-Year Care Check-In

This mid-year reminder helps clients prep before tax season. It includes a W-4 calculator tool, and an optional consultation to help ensure you’re on track and avoid any surprises once it’s time to file.

If you believe H&R Block has not provided the above benefits, please contact 1-800-HRBLOCK within 30 days of your date of filing for Upfront Transparent Pricing and Transparent Process claims; by November 30 of the calendar year in which the applicable return was prepared for the Free Mid-Year Check-in; and there is a three year time limit on claims related to the Free Audit Assistance. We will review your claim, and in the event we failed to provide the above benefits, you will receive a coupon for 20% off the price of next year’s tax preparation at H&R Block. The No Surprise Guarantee is only available for H&R Block Assisted Clients, online DIY clients that used our Free Online, Deluxe Online, Premium Online, or Self-Employed Online editions, and software DIY Clients. The No Surprise Guarantee does not apply to any other program or promotion including those offered in association with third parties and is only available at participating locations. Some benefits of the No Surprise Guarantee may be limited for entity returns.

HRB Master Disclaimer

Spruce Rewards are powered by Dosh. Cash back offers and amounts may vary by user, merchant location and offer period. Check the Spruce app for offer availability. Cash back earned by qualifying purchases will be deposited in your Spruce Savings Account. See Spruce Rewards powered by Dosh Terms for details.
Early access depends on when payment is submitted. Funds are generally made available when payment instruction is received, which may be earlier than scheduled payment date.
The Annual Percentage Yield (APY) is accurate as of 04/05/24. This rate is variable and can change without notice. Fees may reduce earnings. To start earning interest on your Spruce Savings Account, simply opt in through the Spruce app or at sprucemoney.com.
Offer from H&R Block. Requires 1) opening of new Spruce Accounts between 1/1/23 and 6/30/23; and 2) $200 in qualifying direct deposits within 45 days of opening. Qualifying direct deposits are ACH credits, including direct deposits (but not tax refunds). Deposits that do not qualify are mobile check deposits, internal transfers, transfers within Spruce from external accounts, or cash transfers. $50 will be deposited within 14 business days after completing all requirements. Spruce Accounts may not be closed or restricted at payout. You are responsible for tax treatment of funds. Limit one per customer. May be modified or discontinued at any time.
$30 in subsequent years for clients who maintain their accounts year-round. If, at the time you establish your Emerald Advance℠, you are a covered borrower as that term is defined in the Military Lending Act and its implementing regulations, including 32 CFR § 232.3 (a “Covered Borrower”), and so long as you remain a Covered Borrower, your annual fee will be waived.
35.9% APR applies during promotional period and for unsecured lines of credit. For full savings-secured lines of credit the APR is 9%. For more details, see the Terms & Conditions.
You’ll receive up to a $20 reward for each new client you refer that purchases a 12-month bookkeeping service, for a maximum of $300. A new client is someone who did not utilize H&R Block or Block Advisors’ bookkeeping services within the past year. The reward will be delivered for each new client after they purchase a 12-month bookkeeping service with H&R Block or Block Advisors. Rewards will be provided on virtual cards and are only available to individuals who provide a valid email address.
Valid for new clients at participating offices only. Applies only to original 2023 income tax returns. A new client is an individual or entity who did not use H&R Block or Block Advisors to prepare a 2022 tax return. Rewards will be provided on virtual cards and are only available to individuals who provide a valid email address. May not be combined with any other promotion. Void if transferred and where prohibited. No cash value. Coupon must be presented prior to completion of the new client’s initial interview. H&R Block employees are excluded. Expires April 10, 2024. OBTP# B13696 © 2023 HRB Tax Group, Inc
The merchants represented are not sponsors of the rewards or otherwise affiliated with this company. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Please visit each company's website for additional terms and conditions. Present the Terms and Conditions anytime you're presenting specific gift card use details. Use your card everywhere Mastercard is accepted around the world. Card is issued by The Bancorp Bank, Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Your use of the prepaid card is governed by the Cardholder Agreement, and some fees may apply. This is not a gift card. Please note that prepaid cards are subject to expiration, so pay close attention to the expiration date of the card.
Does not change IRS refund processing speed. Claim is based on making federal refunds available when payment instruction is received, which may be earlier than scheduled payment date. Depends on timing of the IRS’s payment file. Available only for federal refunds. May be changed or discontinued at any time.
H&R Block Free Online accepts more forms for free than the TurboTax Free Edition. Learn more about H&R Block Free Online available forms.
If H&R Block makes an error in your bookkeeping that requires a reopening of your books for any month, we will correct the error for the month the error occurred at no additional charge. Limitations apply. See blockadvisors.com/guarantees for complete details.
In order to file your state return, you first need to purchase and install the corresponding federal edition.
Enrollment in, or completion of, the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Additional qualifications may be required. Enrollment restrictions apply. There is no tuition fee for the H&R Block Income Tax Course; however, you may be required to purchase course materials, which may be non-refundable. State restrictions may apply. The Income Tax Course consists of 63 hours of instruction at the federal level, 70 hours of instruction in Maryland, 81 hours of instruction in California, and 81 hours of instruction in Oregon. Additional time commitments outside of class, including homework, will vary by student. Additional training or testing may be required in CA, OR, and other states. Valid at participating locations only. Void where prohibited. This course is not open to any persons who are currently employed by or seeking employment with any professional tax preparation company or organization other than H&R Block. During the Income Tax Course, should H&R Block learn of any student’s employment or intended employment with a competing professional tax preparation company, H&R Block reserves the right to immediately cancel the student’s enrollment. The student will be required to return all course materials. CTEC# 1040-QE-2773 ©2023 HRB Tax Group, Inc.

Program rules: Limit of 5 paid referrals per Experienced Tax Pros and First Year Tax Pros and 4 paid referrals for Receptionists. All referrals must be submitted between 4/1/2023 – 3/31/2024 using hrblock.com/offers/tax-pro-referral. Tax Pro referrals must be submitted prior to a candidate’s enrollment in the Income Tax Course (ITC) or starting the Tax Knowledge Assessment (TKA) and the candidate must successfully pass the appropriate course/test with a minimum grade (70% for ITC and 80% for TKA). Receptionist referrals must be submitted prior to hire date. Referred candidates must become active by March 31, 2024 in order for the referral to be paid. Rewards will be paid April 2024.
Potential savings based on estimated tax savings of sole proprietor (Schedule C) users with over $40,000 in profit in 2022 by taking an S Corp election and filing in 2023, net of salary payments and payroll taxes. Election must generally be made by the due date of the return for the year prior to the year the S Corp election is to take place. Savings requires payment of a reasonable salary. Other requirements apply, and additional fees like tax preparation and payroll services are not included. Individual tax savings will vary based on your circumstances. All tax situations are different. Taxes are only one consideration in determining whether to form a business. You may want to seek the advice of an attorney to evaluate all of the relevant considerations. Block Advisors Business Formation Products and Services provide automated online tools that you can use to help meet your business formation needs and are not tailored to your particular situation. See our FAQs for more information.
Comparison based on regular price on FreeTaxUSA.com as of 1/2/24. FreeTaxUSA is a registered trademark of TaxHawk, Inc.
Total number of new customers using assisted or DIY tax solutions regardless of other prior tax preparer or method.
Valid at participating U.S. offices for $150 off for full-service bookkeeping for new clients only. Valid 12-month engagement letter required. After the application of the discount in this offer, you will be charged monthly at the amount in the engagement letter. Discount may not be combined with any other offer or promotion. Void if transferred and where prohibited. Coupon must be presented prior to start of bookkeeping services. A new client is an individual who has not used H&R Block or Block Advisors for bookkeeping services. No cash value. H&R Block employees are excluded. Expires Dec. 31, 2024. ©2024 HRB Tax Group, Inc.
Valid at participating U.S. offices for new clients only who complete and submit a 2023 personal income tax return between April 4 to 10, 2024. While supplies last. Coupon code 76862 must be presented prior to completion of initial tax office interview. Qualifying clients will receive their Domino’s® coupon on or before April 15, 2024. A new client is an individual who did not use Block Advisors or H&R Block office services to prepare his or her 2022 return. Void if transferred and where prohibited. No cash value. Offer ends April 10, 2024. OBTP#B13696-BR. ©2024 HRB Tax Group, Inc.

Domino’s Gift Card delivered by email. See gift card for terms & conditions. Domino’s® and the modular logo are registered trademarks of Domino’s IP Holder LLC.
Our small business tax professional certification is awarded by Block Advisors, a part of H&R Block, based upon successful completion of proprietary training. Our Block Advisors small business services are available at participating Block Advisors and H&R Block offices nationwide.
You’ll receive a $50 discount for each new client you refer that completes a 2023 tax return with H&R Block Expat Tax Services. A new client is someone who did not use H&R Block Expat Tax Services within the past 2 years. The discount will be applied for each new client after they prepare and pay for their tax return with H&R Block Expat Tax Services. Discounts will be applied to your next tax return prepared by H&R Block Expat Tax Services.